thanks - yes exciting news - can they scale rapidly? they have built Digit's brand recognition in India, they have built a partner ecosystem, already have API integrations (couldn't they use these to distribute life products on top of existing non-life?), they have also onboarded banks as minority shareholders/partners for distribution capability using bancassurance model, Kamesh Goyal has experience in life insurance with Allianz - nothing is certain of course but the ingredients look to be there IMHO
this was interesting interview covering how they have used tech (AI,ML)/analytics to lower costs, scale quickly, reduce claim time/ improve customer experience
'Technology is the backbone of Digit and ever since our inception in 2017, we have developed multiple tech-enabled solutions that have accelerated our growth in a short span of time. The use of Big Data for business intelligence and data analytics has helped us close the gap between data, insights, and actionable solutions. This has also helped us in being more cost-efficient. We believe in a hybrid model of AI, analytics and human assessment to constantly improve the processes for our customers and partners. We have built ‘smartphone-enabled inspections’ for instant motor insurance pre-inspection using AI and ML. This has eliminated the need for inspection by physical surveyors and has made the process efficient by bringing down the turnaround time from a few days to a matter of 5-10 minutes. Our team is working constantly to make these solutions active for the entire userbase. We also have a system that helps us in detecting frauds through the use of image analytics, AI, and ML. Our integrated API solutions on the cloud help in triggering automatic claim notifications for travel insurance customers if their flight gets delayed beyond 90 minutes. Our tech solutions have also been built for our partner ecosystem to help serve the customers better. The reception of tech integrated solutions has been phenomenal and has helped Digit gain an edge over other players in a short span of time.'
https://www.analyticsinsight.net/exclusive-interview-with-vishal-shah-head-of-data-science-at-digit-insurance/