BG2008 Posted March 31, 2017 Share Posted March 31, 2017 I was in Southern California to attend the Daily Journal Meeting and rented a car. After the meeting, I drove around in a Hertz rental. I saw some charges from my credit card for toll fees from Hertz. Then came the big surprise. South Bay Expressway is looking to charge me $85 total for $5 in tolls that allegedly I did not pay. I did some digging online. Hertz has Platepass which includes Fastrak in California. Since I have a bunch of charges for tolls from Hertz, I deducted that I must have PlatePass and it was functioning properly. South Bay should've charged PlatePass/Fastrak. One way to resolve this is that I can provide the FasTrak Account Number and Transponder No to South Bay. The problem is that I have no idea how to retrieve this data now that it's 6 weeks later. Has anyone dealt with this in the past? Is the best solution to call Hertz and ask them to retrieve the FasTrak and Transponder No associated with the car? Hertz on the other hand sent me a $30 admin fee for passing this problem through to me. It seems like Hertz just passes through the fee regardless. It's about the same as a daily rental. I get it that the rental car company don't make a whole ton of profit, but this kind of underhanded technique is kind of sickening. Apparently, a few years ago there was a class action lawsuit regarding these charges. https://www.consumeraffairs.com/news/electronic-toll-collectors-generate-expensive-surprises-for-rental-car-drivers-052715.html http://www.courant.com/consumer/bottom-line/hc-bottom-line-hertz-platepass-20150514-column.html Link to comment Share on other sites More sharing options...
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