My personal opinion on software vs AI for what little it’s worth is this: AI may help smaller companies build software that matches what the big boys already have and maybe even better by adding novel features more quickly vs having to go through all the red tape at a large company. However, because SaaS customers are often enterprise and not B2C (and this is key), I can’t see a reality where customers stop doing business with say someone like Salesforce to switch to a half priced AI-native alternative (even if you assume that the switch is frictionless).
In enterprise SaaS things can go wrong. When businesses depend on the tools for critical business processes (think ERPs, inventory management systems, etc) they want to be dealing with a reputable SaaS vendor, not a startup. I am of the opinion that startups cannot support medium/large enterprise customers nearly as well and large companies can. Then come issues of cybersecurity, uptime/reliability…
At the end of the day, SaaS is not THAT expensive even at $1M/year for a business worth billions. Even taking that expense down to $100k/year shouldn’t make a material difference to quarterly earnings unless I’m really missing something here?
My assumption here is that most large SaaS companies would have the bulk of their revenue coming from mid-market/enterprise accounts who would not trade cost savings for vendor reputation, supports, security and uptime. If the core base of customers is SMB, I would think differently about the risk to a SaaS company in this new environment.