PlanMaestro Posted May 1, 2012 Posted May 1, 2012 Net promoter score is just another measure of customer satisfaction that is being promoted by Bain Company as the "Ultimate Question" (Will your clients recommend you enthusiastically?). http://www.amazon.com/The-Ultimate-Question-Driving-Profits/dp/1591397839 They just put a list that according to them: "Our latest study of 140 US consumer products and consumer services companies measured relative growth and profitability along with brand equity, Net Promoter scores and other gauges of customer satisfaction." Any one that triggers value investors' spider-sense? MetroPCS has been killed lately but I do not know much about the business. Kohl's has an interesting model and owns several of their stores. Some seem weird for this foreigner while others are private. http://www.bain.com/publications/articles/what-it-takes-to-win-with-customer-experience.aspx American Express Apple AT&T Chick-fil-A Costco JetBlue Kohl’s LG Electronics USA MetroPCS New York Life Nordstrom TD Bank Trader Joe’s USAA Verizon
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